Customer Information:

We do not share our customer information with anyone outside our company. We use it to provide customer service and accurately ship your order. So please make sure the information you provide is accurate, or your order may be held up.

Contact Information:

If you can't find the information you desire here, check our Contact Page to find someone to ask.

Paying for your Order:

We accept all of the following:

Credit Cards - VISA, Mastercard, American Express & Discover. Except for special orders we do not charge your card until we are shipping the order.

Checks - We will accept your personal check, but it must clear the bank before we ship your order.

PayPal - We accept PayPal payments at sales@evparts.com, or you can request an invoice through PayPal. Please include your order number so we can identify you.

Schools -  In the United States, schools may use Purchase Orders to order, but we must have an actual copy of the PO, emailed to sales@evparts.com, or faxed to 360-582-1272. It must include a contact person, phone number. The merchandise being ordered must include our item number.

Wire Transfers - Larger orders from outside the US may be required to use Wire Transfer instead of credit card. In that case the wire transfer information would be sent dirctly to the purchaser, and the shipment would be made as soon as funds arrived in our bank account. There is a $15.00 fee added to the order.

If you prefer, you can place your order online and call us with the credit card information.

You can also place your order by calling our order department, but you must know the item numbers that you wish to order. If you need help with this, contact our tech support before ordering.

Note: Orders without payment information are not processed until payment information is received.

Shipping:

We try to ship product the same day we receive the order, however, sometimes this is not possible. If we are out of stock for more than a day, we'll notify you by email. Some items are always shipped from the factory as they are very heavy, such as large motors, or oversized, such as windshields. This may take a few days more, and is subject to the factory stock. In this case, and in the case of special orders, we preauthorize your credit card, and then run it when the item is actually shipping.

We try to provide a tracking numbers whenever possible. If your shipment comes from our warehouse we include this information on your invoice, which is emailed the day it ships. If it is shipped from elsewhere, we may not get this information, but will provide it to you via email if we do.

If your order is sent by mail, there will be no tracking for priority, but there will be tracking for express mail.

If you wish to pick up your order at our store in Sequim, WA please let us know.

BackOrders:

If we do not have your entire order in stock, and will not have it within one day, you can request to have a partial shipment sent. We do not ship partial shipments without your authorization.

Damaged Goods:

We make every effort to prevent shipping damage, however on rare occasions, stuff happens. So, for your protection, please do not sign for merchandise until you inpect for damage. If there appears to be shipping damage, you need to keep the original shipping carton and packing materials, contact the carrier and us. If the merchandise is damaged, we will reship your order when possible.

Returns:

You may return any non sale item for a refund, excluding shipping, within 30 days from receipt, providing the items are in new condition, in the original packaging, and all components and manuals are in new condition.
We may require you to talk to technical support about your problem with the merchandise prior to issuing a Return Authorization.

If there is any question about the condition of an item, it may delay your refund while tech support checks it out.

You must call our order department for a Return Authorization, which will be emailed to you. A copy must be included with the return for identification.

We reserve the right to refuse any return, apply a restocking fee, or refuse to refund items that are not resaleable.

International Shipping: - Customs

You may be subject to import duties and taxes which are levied once your order reaches your country. You are responsible for charges for customs clearance. We have no control over these charges and cannot predict what they may be.

Your product will be shipped as "merchandise" and cannot be shipped as a gift or for a lower price than you actually pay.

Customs policies differ from country to country - contact your local customs office for further information. Also, when ordering, you are considered the importer, and must comply with all laws and regulations of the country in which you receive the goods.

If you have a customs broker that you'd like to use, please let us know and we will provide that information to the shipping carrier.

Technical Support:

If you need help with more information on our items, please contact Technical Support at info@evparts.com


99% Satisfaction Guarantee:

Why not 100%? Well, we haven't achieved perfection yet - we're humans here - but we're working on it. We will do our best to see that you are satisfied with our products and our service. Your feedback will help us move closer to 100%. Please let us know what we're doing right and wrong.

If a product purchased from us proves to be defective, we will be responsible for its repair or replacement, if possible.